Frank Miller heads the team as Claims Manager, processing more complex claims and helping members resolve difficult issues. We use our members' input and involvement during every phase of the claims investigation process: discovery, mediation and trial. PERS Claim staff leads the way with an aggressive litigation management program. We continue to enhance our claims education through training seminars. We strive for flexibility in working with our members as we handle many delicate claims issues. PERS services the entire state of Iowa with close attention to individual member needs.
We are available for on-site investigations and customer consultations. Our employees commit to excellent customer service while providing fair claim evaluations. She maintains member records and evaluations, schedules any loss control activities for the staff, assists members with compliance of the recommendations which are made after on-site visits, and manages other various responsibilities in the department.Ĭlaims Management PERS of Iowa Claims Management Services began in October of 1997. Linda Taylor completes the Risk Management staff as the Loss Control Coordinator. She also makes annual visits to many of our members to evaluate current policies, codes and ordinances. Norma Halling, Director of Services primarily coordinates educational and training seminars for ICAP members and agents. Ron Williams, Loss Control Specialist makes annual on-site visits with pool members, which include one-on-one meetings with administrators, managers and department heads, as well as inspects member facilities and reviews procedural guidelines. The PERS of Iowa staff takes a hands-on, personalized approach to loss control. Although the ICAP Pool provides property and casualty coverages, loss control staff members are able to assist pool members with related safety issues. The PERS staff is also trained in the recognition and management of employee safety hazards.
Icap service full#
Loss Control & Risk Management Members of the loss control staff are well versed in the full range of governmental risk exposures, specializing in liability risk reduction and post-litigation damage control. With extensive experience and expertise in the public sector, our consultants currently help nearly 600 Iowa public entities to minimize loss and lower costs through effective risk and claims management.
PERS of Iowa is under contract to the pool administrator, American Risk Pooling Consultants, Inc. Public Entity Risk Services (PERS) of Iowa specializes in providing risk management and safety consulting services to members of the ICAP pool.
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